Regulator’s Secrets to Affordable Excellence
The Financial Conduct Authority (FCA) have taken the development of Consumer Duty duties seriously to protect consumers from aggressive sales tactics and mis-selling, as well as for better consumer education. The FCA have improved their enforcement proceedings and professional standards, and have adopted a simpler approach towards registering SMEs in the financial services sector. Overall, the FCA are striving to create a fairer and healthier market to ensure customers' rights and interests are protected.